about customer service

Are there any among you who are as irritated as I am with Hobby Lobby's method of ringing up merchandise? Hand entering prices seems antiquated, and it makes for very sloppy receipts since I have to write all over it to remind myself what I purchased since SCRAPBOOK ITEM is a bit vague. Because they don't use a barcode system, they must count every item while ringing up customers, rather than scanning each item and letting the computer do the math. I recently purchased 10 of the same item, and while I was at the cashier, we both took turns counting how many items I had. Twice I came up with the number 10, and twice he came up with the number 11. He stared silently at me, willing me to break and agree that he was correct, being that he must have had hours of special training during his orientation on how to count merchandise and since I was at least 10 years older than him, my eye sight and mind clearly was, let's just say, more far gone than his own. Needless to say, I broke and said "fine, ring it up for 11."

As most of my purchases go, days later I decided to return my 10/11 items. Lo and behold, the returns cashier counted 10 items, and proceeded to credit me for only 10 items.

Breezy Jaylee - "Oh, you only credited me for 10 items. The receipt says that I purchased 11 items, but that's only because one of your cashier's counted incorrectly."

Decently Nice Cashier - "Hmm, well, I can only credit you for the items that you're returning, which is only 10."

Ironic Jaylee - "Yes, but when the cashier was ringing them up, he and I took turns counting and I kept counting 10 and he kept counting 11, and we ultimately decided to go with his count. "

Stern Cashier - "I understand ma'am, but since you're only returning 10 items, I can only credit you for 10 items."

Flabbergasted Jaylee - "Why would I by 11 items? Doesn't that seem like a weird number? I know I only took 10 items from your store that day, and I was incorrectly charged for an additional item."

At this point she calls the manager over and explains the situation.

Unapologetic Manager - "Ma'am, we can't credit you for an item that we don't have at the time of return."

Furious Jaylee - "Look, I shop at Hobby Lobby all the time, more than I do your competitors. I understand your policy, but it was YOUR cashier's mistake, and I don't feel like I should have to pay for his mistake. Can you please credit me for that additional item, and chalk it up to good customer service?"

The managers turns to the cashier and says "Just give her the credit."
 
In case you're mistakenly thinking I came into a windfall and Hobby Lobby's stinginess was justified, the merchandise I was returning was 10 sheets of scrapbook paper on sale for .05 each.  Cha ching!